Responsibilities 
1. Customer development and retention: Identify and prospect new customers through 
digital, telephone, or face-to-face channels; maintain business relationships with 
existing customers, resolving queries and ensuring their satisfaction through after-sales 
follow-ups. 

2. Negotiation, closing, and execution of sales: Present products/services, prepare 
quotes, negotiate commercial terms, and sign contracts; coordinate order fulfillment, 
ensuring compliance with agreed deadlines and conditions. 

3. Order management and logistics relations: Supervise delivery tracking, verify product 
conformity, manage billing, and resolve incidents related to payments or transportation. 

4. Market analysis and reporting: Monitor industry trends, identify sales opportunities, 
and prepare periodic reports with performance data (volume, quotas) to evaluate 
strategies. 

5. Use of tools and internal collaboration: Manage CRM systems to record customer 
interactions and update data; coordinate with logistics, finance, and marketing using 
digital platforms to optimize operations